We offer a hassle-free returns and exchange policy for orders within the UAE. You have 14 days from the date of receiving your order to exchange items for any reason. To be eligible, items must be unused, in their original packaging, and in the same condition as received. A proof of purchase is also required.

To initiate a return or exchange, please email us at connect@mykyma.com. Be sure to include your order number and the reason for the return. Our customer care team will get back to you to assist you further.

Sometimes factory defects can occur, and products may slip through our rigorous quality control. If you suspect your cleaning tablets are defective, don’t worry! We offer a free replacement. Just contact us at connect@mykyma.com, and we’ll assist you right away.

With so much love, our triggers may lose functionality. We offer a free replacement within a 3-month period. Simply reach out to us at connect@mykyma.com, and we’ll arrange a replacement for you. If it’s been more than 3 months, don’t hesitate to get in touch; we’re happy to offer you a discounted rate for a replacement.

When your Kyma tablets dissolve, they release CO2 into the bottle. This built-up pressure may push the liquid up through the dip tube and out of the sprayer. That is why we always recommend that you make sure the tablets have completely dissolved before closing your bottle. If your sprayer is leaking, simply unscrew the sprayer top and wait for a moment. Then reattach the sprayer and test it again. If the leakage continues, Simply reach out to us at connect@mykyma.com, we will gladly send you a replacement.