Shipping Policy

Order Delivery: 

All orders are dispatched from our factory in Sharjah, UAE. We provide free delivery on orders above 100 AED, while a fixed delivery fee of 10 AED applies to orders below that amount. Delivery timelines are estimated and provided by our courier partner. Please be aware that delays may occur due to factors beyond our control, such as adverse weather or customs processing.

During holiday seasons and special events, processing and delivery times may extend beyond the standard 48 hours.

If your shipment has not arrived within 6 weeks from the order date, it will be considered lost

Lost or damaged orders: 

If your order is lost or damaged during shipping, please contact us at connect@mykyma.com within 7 days of delivery. We will assist you in resolving the matter promptly.